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2.123.684.0 (November 15 2023): error on launching program following install

POSTING HERE FOLLOWING LINK IN ERROR MESSAGE

 

Following install (using installer from download centre): Download Power BI Desktop from Official Microsoft Download Center

 

Launching Power BI Desktop results in Error: something went wrong - an error occurred while rendering the report.

[full error message below]2023-11-20_14-56-52.png

NOTE: this is on application launch, not opening a report.

 

Troubleshooting steps - all unsuccessful

Launching from Start Menu

Launching from pinned task bar shortcut

Launching direct from executable

FULL, CLEAN reinstall (ie ininstalling then reinstalling)

FULL reboot between each action

 

Rolling back to October version does not result in this error

 

 

ERROR:

Feedback Type:
Frown (Error)

Error Message:
An error occurred while rendering the report.

Stack Trace:
Javascript:TypeError
at LayoutAuthoringService.visualsInLayout (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:414278:45)
at MapSubscriber.project (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:390774:76)
at MapSubscriber._next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:138248:47)
at _proto.next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136704:44)
at _proto2._next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:139258:82)
at _proto.next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136704:44)
at _proto2.notifyNext (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:138358:38)
at _proto._next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136916:33)
at _proto.next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136704:44)
at _proto._subscribe (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136304:79)

Stack Trace Message:
An error occurred while rendering the report.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.PowerBIFormUnexpectedExceptionHandler.HandleException(Exception e)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2Interop.InvokeCs(InteropCall call)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Windows.DialogWindowBase.ShowModal(IWindowHandle windowHandle)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.StartDialog.Show(IPowerBIWindowService windowService, IExceptionHandler exceptionHandler, IPowerBIQueryErrorEditor queryErrorEditor, IReportManager reportManager, IAutoRecoveryManager autoRecoveryManager, ILegacyUIHost uiHost, IUIBlockingService uiBlockingService, IPowerBIWindowServiceFactory windowServiceFactory, IFileHistoryManager fileHistoryManager, IAuthenticationManager authenticationManager, IUpdateNotificationManager updateNotificationManager, IApplicationCommands applicationCommands, IPowerBISettings powerBISettings, IPowerBIUserSettings uiSettings, IEventAggregationService eventAggregationService, IPowerBITelemetryService telemetryService, ITelemetryContextProvider telemetryContextProvider, IUrlOpener urlOpener)
at Microsoft.PowerBI.Client.Windows.MainWindow.<ShowStartDialog>d__84.MoveNext()
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
at Microsoft.PowerBI.Client.Windows.MainWindow.ShowStartDialog()
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass6_2.<<RunApplication>b__7>d.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
at Microsoft.PowerBI.Client.Program.<TrySignInAsync>d__20.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass6_0.<RunApplication>b__0()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.RunApplication(String[] args)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


JS Error Message:
Cannot read properties of null (reading 'visualContainers')

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.123.684.0","ModuleName":"https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js","Component":"LayoutAuthoringService","Error":"TypeError","MethodDef":"visualsInLayout","ErrorOffset":"414278:45","ErrorCode":""}

Snapshot Trace Logs:
C:\Users\E1220504\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShotb7aa0905-6cec-4288-ac1c-ca72d86cb785.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
C:\Users\E1220504\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features:
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_sparklines
PBI_scorecardVisual
PBI_NlToDax
PBI_fieldParametersSuperSwitch
PBI_angularRls
PBI_onObject
PBI_setLabelOnExportPdf
PBI_dynamicFormatString
PBI_oneDriveSave
PBI_oneDriveShare
PBI_gitIntegration
PBI_newCard
PBI_buttonSlicerAuthoring

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_backstageUI
PBI_modelExplorer
PBI_daxQueryView
PBI_aiNarrativesVisual
PBI_qnaImproveLsdlCopilot

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBIUserFeedbackServices_IsReported:
True

Formulas:


section Section1;

Status: Investigating

Hi  @BettinaEK ,

 

I didn't reproduce your issue.

 

Please try clear Power BI Desktop cache: Clearing the cache can help resolve issues related to corrupted or outdated files.

To clear the cache, follow these steps: - Close Power BI Desktop. - Press Windows Key + R to open the Run dialog box. - Type "%localappdata%\Microsoft\Power BI Desktop" and press Enter. - Delete all the files and folders in the folder that opens. - Restart Power BI Desktop and check if the issue persists. 

 

 

Disable third-party add-ins: Sometimes, third-party add-ins can cause conflicts with Power BI Desktop. To check if this is the case, disable any third-party add-ins you have installed and see if the issue is resolved. You can disable add-ins by going to File > Options and settings > Options > Preview features.

 

Repair Power BI Desktop: If the issue persists, you can try repairing the Power BI Desktop installation.

To do this, follow these steps: - Close Power BI Desktop. - Press Windows Key + X and select "Apps and Features" from the menu. - Locate Power BI Desktop in the list of installed apps and click on it. - Click on the "Advanced options" link. - In the new window, click on the "Repair" button. - Follow the on-screen instructions to complete the repair process. - Restart your computer and check if the issue is resolved.

 

Best regards.
Community Support Team_Caitlyn

 

Comments
StevenS
Regular Visitor

I'm encountering the same issue.

 

Following the November update, I get the following error on launch (e.g. opening the Power BI application from a shortcut, rather than opening a pbix/pbit/pbip file). The issue also occurs when loading a new (blank) report from the menu actions 'File' > 'New'. 

 

Error Log

Feedback Type:
Frown (Error)

Error Message:
An error occurred while rendering the report.

Stack Trace:
Javascript&colon;TypeError
at LayoutAuthoringService.visualsInLayout (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:414278:45)
    at MapSubscriber.project (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:390774:76)
    at MapSubscriber._next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:138248:47)
    at _proto.next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136704:44)
    at _proto2._next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:139258:82)
    at _proto.next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136704:44)
    at _proto2.notifyNext (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:138358:38)
    at _proto._next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136916:33)
    at _proto.next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136704:44)
    at _proto._subscribe (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:136304:79)

Stack Trace Message:
An error occurred while rendering the report.

Invocation Stack Trace:
   at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
   at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
   at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
   at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
   at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
   at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
   at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
   at Microsoft.PowerBI.Client.Windows.Utilities.PowerBIFormUnexpectedExceptionHandler.HandleException(Exception e)
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at Microsoft.PowerBI.Client.Windows.WebView2.WebView2Interop.InvokeCs(InteropCall call)
   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
   at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
   at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
   at Microsoft.PowerBI.Client.Program.<>c__DisplayClass6_0.<RunApplication>b__0()
   at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
   at Microsoft.PowerBI.Client.Program.RunApplication(String[] args)
   at Microsoft.PowerBI.Client.Program.Main(String[] args)


JS Error Message:
Cannot read properties of null (reading 'visualContainers')

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.123.684.0","ModuleName":"https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js","Component":"LayoutAuthoringService","Error":"TypeError","MethodDef":"visualsInLayout","ErrorOffset":"414278:45","ErrorCode":""}

Snapshot Trace Logs:
C:\Users\USERNAME\Microsoft\Power BI Desktop Store App\FrownSnapShotd5093c8f-1c0b-4d17-ac1b-9849b3648049.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
C:\Users\USERNAME\Microsoft\Power BI Desktop Store App\PerformanceTraces.zip

Enabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_sparklines
PBI_scorecardVisual
PBI_NlToDax
PBI_fieldParametersSuperSwitch
PBI_angularRls
PBI_setLabelOnExportPdf
PBI_dynamicFormatString
PBI_gitIntegration
PBI_newCard
PBI_buttonSlicerAuthoring
PBI_modelExplorer
PBI_daxQueryView
PBI_aiNarrativesVisual

Disabled Preview Features:
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_onObject
PBI_backstageUI
PBI_oneDriveSave
PBI_oneDriveShare
PBI_qnaImproveLsdlCopilot

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBIUserFeedbackServices_IsReported:
True

Formulas:


section Section1;

 

StevenS_1-1700510201727.png

In my case - the error message initially wasnt being displayed until the 'Startup' screen had been displayed.  However, there doesnt appear to be a link to the 'startup' screen, as the issue still persists after disabling it from showing from at startup.

 

Session Diagnostics output;

Feedback Type:
Frown (Error)

Timestamp:
2023-11-20T19:44:28.4585071Z

Local Time:
2023-11-21T08:44:28.4585071+13:00

Session ID:
f80cd370-cf66-4ba8-9af7-d0a27ab3fc13

Release:
November 2023

Product Version:
2.123.684.0 (23.11) (x64)

OS Version:
Microsoft Windows NT 10.0.19045.0 (x64 en-GB)

CLR Version:
4.8 or later [Release Number = 528372]

Peak Virtual Memory:
70.5 GB

Private Memory:
578 MB

Peak Working Set:
1.08 GB

IE Version:
11.3570.19041.0

User ID:
d641734e-c5dd-42ed-b27e-3751d82f44e1

Workbook Package Info:
1* - en-NZ, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: False.

Telemetry Enabled:
False

Snapshot Trace Logs:
C:\Users\USERNAME\Microsoft\Power BI Desktop Store App\FrownSnapShot1e5b39be-dca5-40e2-bbf3-04ab82cde837.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
C:\Users\USERNAME\Microsoft\Power BI Desktop Store App\PerformanceTraces.zip

Enabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_sparklines
PBI_scorecardVisual
PBI_NlToDax
PBI_fieldParametersSuperSwitch
PBI_angularRls
PBI_setLabelOnExportPdf
PBI_dynamicFormatString
PBI_gitIntegration
PBI_newCard
PBI_buttonSlicerAuthoring
PBI_modelExplorer
PBI_daxQueryView
PBI_aiNarrativesVisual

Disabled Preview Features:
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_onObject
PBI_backstageUI
PBI_oneDriveSave
PBI_oneDriveShare
PBI_qnaImproveLsdlCopilot

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

Formulas:


section Section1;

 

Tiemen
Advocate II

Same here but it seems that there are no issues in PBI dekstop after ignoring this message...

v-xiaoyan-msft
Community Support
Status changed to: Investigating

Hi  @BettinaEK ,

 

I didn't reproduce your issue.

 

Please try clear Power BI Desktop cache: Clearing the cache can help resolve issues related to corrupted or outdated files.

To clear the cache, follow these steps: - Close Power BI Desktop. - Press Windows Key + R to open the Run dialog box. - Type "%localappdata%\Microsoft\Power BI Desktop" and press Enter. - Delete all the files and folders in the folder that opens. - Restart Power BI Desktop and check if the issue persists. 

 

 

Disable third-party add-ins: Sometimes, third-party add-ins can cause conflicts with Power BI Desktop. To check if this is the case, disable any third-party add-ins you have installed and see if the issue is resolved. You can disable add-ins by going to File > Options and settings > Options > Preview features.

 

Repair Power BI Desktop: If the issue persists, you can try repairing the Power BI Desktop installation.

To do this, follow these steps: - Close Power BI Desktop. - Press Windows Key + X and select "Apps and Features" from the menu. - Locate Power BI Desktop in the list of installed apps and click on it. - Click on the "Advanced options" link. - In the new window, click on the "Repair" button. - Follow the on-screen instructions to complete the repair process. - Restart your computer and check if the issue is resolved.

 

Best regards.
Community Support Team_Caitlyn

 

BettinaEK
Regular Visitor

Thanks @Tiemen - glad to know it's not just me / my organisation!

BettinaEK
Regular Visitor

Thanks @v-xiaoyan-msft Caitlyn,

 

Clearing the cache: that worked a charm ... the old fixes are the best 😄

 

I had assumed that a clean reinstall would claear the cashe, but clearly not!

 

Now I need to review all my settings before I forget 😉

 

Thank you for your swift response and fix.

 

B