Where can I find the Microsoft commitments for uptime and connectivity for Microsoft Fabrics?

[v-laumedina]

I am looking to complement a proposal we are presenting to a client. The information I am looking for is the support response SLAs in case of a service outage for subscription. The licenses we are covering are Power BI Pro, Fabric 64, and Entra ID and others.

We need to include Microsoft support SLAs in the proposal.

Could you please help?
Thank you,

Kind regards

[v-laumedina]

Thank you so much collegues and team! Its great to clarify this to my partners! Unified response would be the pillard to discuss further. 

Hope to consolidate more with this data, regards! 😀

[v-hashadapu · Accepted solution]

Hi @v-laumedina , Thank you for reaching out to the Microsoft Community Forum.

@suparnababu8  is correct, there is no separate support-response SLA for Power BI, Fabric or Entra ID licenses themselves. Support response times are governed by the organization’s Microsoft support agreement (for example, Unified Support or ProDirect), so referring to the unified-support response-time documentation is appropriate.

The initial response times depend on the purchased support plan and incident severity, not on the specific licenses such as Power BI Pro or Fabric F64. In addition, proposals usually distinguish between support response SLAs (severity-based response targets under the support plan) and service availability SLAs (uptime guarantees published separately for each service), both of which should be referenced if outage commitments are being documented.

Licensing Documents

Support Plan Details

Support for Microsoft Power Platform and Dynamics 365 apps - Power Platform | Microsoft Learn

[suparnababu8]

Hello @v-laumedina 

I thin there is no spearte support for Power BIor Fabric, it all fall under Microsoft Unified Support framework, So, Can you please check this https://azure.microsoft.com/mediahandler/files/resourcefiles/initial-response-times-for-unified-supp...

Here you will get SLAs of support for service outgage.

Hope this helps you!!

Thank you!!

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