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leaderbuilder
New Member

Purchased capacity not showing in workspaces

We're having an issue on on Fabric capacity in our Hychara tenant. We purchase/upgrade our capacity to an F64 SKU. In our MS Fabric portal the capacity shows as F64 too. But all of our workspaces; on that capacity still show as F16. And When we login without a fabric trial, we're unable to view the reports which we should be able to do on F64

1 ACCEPTED SOLUTION
V-yubandi-msft
Community Support
Community Support

Hi @leaderbuilder ,

Thank you for reaching out to the Microsoft Fabric community. It seems there is an issue with the capacity upgrade to F64 SKU, as the workspaces are still displaying F16.

Double-check a few things:

  1. The workspaces are properly linked with the upgraded F64 capacity. Sometimes, the assignment may not happen as expected.
  2. Check for any trial licenses associated with the workspaces, as they can override the F64 capacity settings. Review and remove any such trial licenses.
  3. Even with F64 capacity, resource limitations like memory or CPU might still affect performance and cause issues for guest users.
  1.  If reports can't be viewed without a Fabric trial, ensure the user accounts accessing these reports have the necessary permissions and licenses associated with the F64 SKU.

 

Vyubandimsft_0-1736748077050.png

 

Vyubandimsft_1-1736748077057.png

 

 

If my answer addressed your query, kindly mark it as the Accepted Solution to assist others.

I'd also be grateful for a 'Kudos' if you found my response useful!   

 

View solution in original post

7 REPLIES 7
V-yubandi-msft
Community Support
Community Support

Hi @leaderbuilder ,
we wanted to check in as we haven't heard back from you. Did our solution work for you? If you need any more help, please don't hesitate to ask. Your feedback is very important to us. We hope to hear from you soon.

Thank You.

 

V-yubandi-msft
Community Support
Community Support

Hi @leaderbuilder ,

 

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution we provided for your issue worked for you  or let us know if you need any further assistance?

Your feedback is important to us, Looking forward to your response. 

Thank You.

V-yubandi-msft
Community Support
Community Support

Hi @leaderbuilder ,

Thank you for reaching out to the Microsoft Fabric community. It seems there is an issue with the capacity upgrade to F64 SKU, as the workspaces are still displaying F16.

Double-check a few things:

  1. The workspaces are properly linked with the upgraded F64 capacity. Sometimes, the assignment may not happen as expected.
  2. Check for any trial licenses associated with the workspaces, as they can override the F64 capacity settings. Review and remove any such trial licenses.
  3. Even with F64 capacity, resource limitations like memory or CPU might still affect performance and cause issues for guest users.
  1.  If reports can't be viewed without a Fabric trial, ensure the user accounts accessing these reports have the necessary permissions and licenses associated with the F64 SKU.

 

Vyubandimsft_0-1736748077050.png

 

Vyubandimsft_1-1736748077057.png

 

 

If my answer addressed your query, kindly mark it as the Accepted Solution to assist others.

I'd also be grateful for a 'Kudos' if you found my response useful!   

 

Hi @leaderbuilder ,

We noticed we haven't received a response from you yet, so we wanted to follow up and ensure the solution we provided addressed your issue. If you require any further assistance or have additional questions, please let us know.

Your feedback is valuable to us, and we look forward to hearing from you soon.

 

Thank You.

AndyDDC
Super User
Super User

Hi @leaderbuilder how long has it been since you upgraded your F16 to F64?  Sometimes it can take a few hours to reflect in the Workspace itself.

It has now been two days.
The capacity shows in Azure for that capacity (devfabric1) - SKU: F64
In PowerBI under Capacity Settings>Fabric Capacity it also shows SKU F64 for that capacity name (devfabric1) .
However in Workspaces ALL of the workspaces assigned to that capacity name (devfabric1) show Capacity SKU of F16 still.
We have tried assigning the workspaces to another capacity (F8 that we have) and then re-assigning them back to the correct capacity. But the SKU sill shows F16 and not F64.
Therefore we are unable to have guest users utilize any dashboards or report views.

If it's been 2 days I would suggest raising a support ticket with MS.

 

does this happen with new workspaces too?

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