Forum Discussion
Power BI Gateway Installation issues
I have opened a support case with MS Support. Their tech team could not solve my issue either.
I could not wait to get this resolved anymore so I just built a new server.
I am sorry I do not have an official resolution.
I am faced with the same error 1920 on an AWS EC2 instance where the gateway service fails to start at the end of installation and the installation rolls back completely. I have traced the issue to our network security policy which enforces a role-based domain level security group for logging on as a service (thus requiring a domain account to run as a service) while simultaneously locking the local security policy so that it can't be modified on the machine, even temporarily. Because the install fails and rolls back its changes, there is no way to modify the login account for the service after installation. The service is uninstalled and there is no GUI without the installation.
I was able to download an older version of the gateway from https://go.microsoft.com/fwlink/?LinkId=2116849&clcid=0x409 which does not have an issue starting the service on installation, even with the global policy restrictions.