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DaleJohnson's avatar
DaleJohnson
Regular Visitor
11 months ago
Solved

Power BI Gateway Installation issues

Good Afternoon, I am trying to install the latest version of PowerBI Data Gateway onto Server 2022 running RDS services. The server uses User Profile Disks. The install fails with the error that t...
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  • DaleJohnson's avatar
    DaleJohnson
    10 months ago

    I have opened a support case with MS Support.  Their tech team could not solve my issue either.

    I could not wait to get this resolved anymore so I just built a new server.

    I am sorry I do not have an official resolution.

Anonymous's avatar
Anonymous
Not applicable
11 months ago

Hi DaleJohnson ,

Thanks for reaching out to the Microsoft fabric community forum. Also thank you tayloramy  and vivien57  for your helpful response.

 

Since the gateway installs correctly on a clean Server 2022 RDS host with the same settings, it looks like the problem is specific to the production server’s environment, rather than being caused by permissions or the installer itself.

The PBIEgwService startup failure typically points to a system-level conflict, such as a corrupted service profile, leftover registry entries, or interference from a local security or endpoint agent that blocks the gateway from initializing its necessary components. Since you have already tried all the troubleshooting steps, it would be best to open a support case with Microsoft so their engineering team can perform a more detailed trace on the affected host.

You can open a support ticket using the following link:

Power BI and Fabric support overview - Power BI | Microsoft Learn

Hope this helps. Please feel free to rech out for any further questions.


Thank you .