Forum Discussion
Power BI Gateway Installation issues
I have opened a support case with MS Support. Their tech team could not solve my issue either.
I could not wait to get this resolved anymore so I just built a new server.
I am sorry I do not have an official resolution.
Super UserHi DaleJohnson,
Both the error logs you posted above seem to suggest missing permissions or some sort of group policy blocking the creation of tempoary user profiles and system services. You mentioned you are a domain admin, so permissions shouldn't be a problem I think.
Just to completly rule that out, are you able to make a local user with administrator rights and try using that user instead of your network user?
If that doesn't work, are you able to test the install on a different device (even a temporary VM) to see if there are some environment settings somewhere in your environment that are blocking this?
If you found this helpful, consider giving some Kudos. If I answered your question or solved your problem, mark this post as the solution.
I did create a local user account and made it part of the local admin group and tried to run the installer with that account with the same negative result. So I am not sure it is with my user accounts.
I did create a temp test server, with identicle specs as my production server. It was in the same OU so has the same GPO's applied. I was able to successfully install the application on that server. The big difference is that my test server never had any third party applications on it. It was a clean install of Server 2022 with RDS installed and configured to use User Profile Disks.
So there is something on my existing server somewhere that seems to be blocking the initialization of the service, I just do not know what would be causing it.
We do not use any third party AV, just use MS Defender, I have even tried to disable that JIC that was the issue.
- tayloramy
Hi DaleJohnson,
At this point I'd recommend opening a ticket with Microsoft support. You're doing everything right, and even able to install it on a different machine, so something wonky is going on and Microsoft's support engineers might have more capabilities to troubleshoot than we do.
If you found this helpful, consider giving some Kudos. If I answered your question or solved your problem, mark this post as the solution.
I don't know if this will help you, but we had the same exact experience once the On Premise Gateway July update came out, and each update since. After months of tech calls with Microsoft, we resolved it with a local network engineer. We knew something had changed and it was affecting the permissions. We activated the local Administrator account on the server, password protected it, then went to the On Premise Gateway service, properties, and changed the Log On from the NT Service to the Local account. AND, each month when I'm downloading and updating the On Premise Gateway, I always login as the local admin now and not the Administrator to the domain. So far, this has resolved our issues. Hope it helps you!
Were you able to fix it? My problem is that I'm trying to install it for the first time but as soon as the bar advances it rolls back.
I was never able to get a full solution. I did open a ticket with MS Support but I could not wait long enough for them to work through it. We had tight deadlines to get this stood up so I just built a new server. It installed fully without issue on a new server.
Not the best solution, but it is what I did.
