Forum Discussion
Super UserOn Prem Data Gateway Performance Logs
Super UserHi tayloramy
The solution for On-Premises Data Gateway not generating Performance Logs is:
Enable Performance Logging in the Gateway Configuration Manager under Diagnostics/Logging.
Ensure the gateway service account (custom or PBIEgwService) has Full Control over the Performance Logs folder:
C:\Users\<GatewayAccount>\AppData\Local\Microsoft\On-premises data gateway\GatewayPerformanceLogs
Verify all gateways are updated to the latest On-Premises Data Gateway version.
For clustered gateways, check the primary node, as secondary nodes may not generate independent logs.
Restart the gateway service after any changes to settings or permissions.
Check Event Viewer or general gateway logs for errors if performance logs still do not appear.
The issue is usually caused by permissions, disabled logging, or wrong folder path. Correcting these and restarting the service should resolve it.
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- tayloramy
Hi Rufyda,
Under Diagnostics, there is no performance logging:
I can confirm that the service account has full access to all folders.
The gateways are all on the August 2025 version:- Rufyda
Since Performance Logging may be moved or renamed in the August 2025 version:
Check the Tracing folder:
C:\Users\<GatewayAccount>\AppData\Local\Microsoft\On-premises data gateway\Tracing
For clustered gateways, review the primary node only.If still missing, contact Microsoft support with your gateway version and account details.
This should help access performance metrics even if the Diagnostics option isn’t visible.
