Forum Discussion

scca's avatar
scca
Advocate III
2 years ago

Notebook Activity Stuck At Running Cell

Been experiencing this issue only recently where my notebook runs forever without progressing from a cell. When I check the log, the below is shown: The log just keeps refreshing itself along ...
notebook
pyspark
stuck
Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi scca ,

Apologize for the issue you are facing. The best course of action is to open a support ticket and have our support team take a closer look at it.

Please reach out to our support team so they can do a more thorough investigation on why this it is happening: Link 

 

After creating a Support ticket please provide the ticket number as it would help us to track for more information.

 

Hope this helps. Please let us know if you have any other queries.

Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi scca ,

We haven’t heard from you on the last response and was just checking back to see if you got a chance to create support ticket.
After creating a Support ticket please provide the ticket number as it would help us to track for more information.

  • scca's avatar
    scca
    Advocate III
    2 years ago
    Hi, I have a support ticket TrackingID#2404040030003484 open for this issue.
    • dbeavon3's avatar
      dbeavon3
      Memorable Member
      6 days ago

      scca​ 



      Did you ever find the reason why your notebook was hanging, after opening your support case?  
      Given that you took the effort to open a ticket, you did more than most people would do.  I would love to hear what they told you about the notebook hanging.  I think it happens to others from time to time.