Forum Discussion

scca's avatar
scca
Advocate III
2 years ago

Notebook Activity Stuck At Running Cell

Been experiencing this issue only recently where my notebook runs forever without progressing from a cell. When I check the log, the below is shown: The log just keeps refreshing itself along ...
notebook
pyspark
stuck
Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi scca ,

Apologies for the issue you are facing.
At this time, we are reaching out to the internal team to get some help on this .
We will update you once we hear back from them.

Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi scca ,

Apologize for the issue you are facing. The best course of action is to open a support ticket and have our support team take a closer look at it.

Please reach out to our support team so they can do a more thorough investigation on why this it is happening: Link 

 

After creating a Support ticket please provide the ticket number as it would help us to track for more information.

 

Hope this helps. Please let us know if you have any other queries.

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi scca ,

    We haven’t heard from you on the last response and was just checking back to see if you got a chance to create support ticket.
    After creating a Support ticket please provide the ticket number as it would help us to track for more information.

    • scca's avatar
      scca
      Advocate III
      2 years ago
      Hi, I have a support ticket TrackingID#2404040030003484 open for this issue.
      • dbeavon3's avatar
        dbeavon3
        Memorable Member
        7 days ago

        scca​ 



        Did you ever find the reason why your notebook was hanging, after opening your support case?  
        Given that you took the effort to open a ticket, you did more than most people would do.  I would love to hear what they told you about the notebook hanging.  I think it happens to others from time to time.