ICM s in Fabric using Activator

[Anonymous]

Iam using Activator to monitor pipelines and send alerts currently we are sending Teams Notification but we want to create ICM incidents, how can we configure ICM

[v-ssriganesh]

Hello @Anonymous,
Could you please confirm if you have raised the support ticket and if the issue has been resolved after raising a support ticket? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

Thank you for your understanding and assistance.

[v-ssriganesh · Accepted solution]

Hello @Anonymous,
Could you please confirm if this issue has been resolved? if you need more assistance please consider reaching out to Microsoft Support. You can provide them with all the steps you've already taken, which will help them understand the issue better and provide a resolution.

Below is the link to create Microsoft Support ticket:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Regards,
Ganesh Singamshetty.

[burakkaragoz]

Hi @Anonymous ,

If you're already using Activator to send Teams notifications, you're halfway there. To create ICM incidents instead, you'll need to configure an ICM connector within your Activator setup. Here's a general outline:

1. Set up the ICM connector in your Azure environment. You’ll need the ICM connector resource and proper permissions to create incidents.
2. In your Activator rule, change the action from Teams to ICM. You’ll need to provide the ICM connector ID and map the required fields like title, severity, and routing ID.
3. Make sure your workspace has the necessary permissions to invoke the ICM connector.

Also, double-check if your Fabric environment has the ICM integration enabled — some tenants might need additional configuration.

Let me know if you need help with the JSON payload or setting up the connector.

If my response resolved your query, kindly mark it as the Accepted Solution to assist others. Additionally, I would be grateful for a 'Kudos' if you found my response helpful.

This response was assisted by AI for translation and formatting purposes.

[Anonymous]

Hi @burakkaragoz , I we already using one connector id and routingid in synapse, so I changed to Action to ICM incident in activator and used same connectorid and routing id which we used in Synapse but test action is failing, Iam not sure what is wrong and how to check Fabric environment has the ICM integration enabled? Could you please help me on this