Capacity settings - send notifications not working with external users

Hi cw88 ,

Thanks for the reply from cwlu88 .

After adding an external user and applying it the user disappears which is really disturbing and I can not reproduce your error.

I have a few suggestions:

1. Is this the first time you've gotten this error, and have you been able to add external users before? If not, please check what you have done.

2. Try sharing something else with the external user, for example share the semantic model, and check if it works correctly?

3. Make sure the external users have the necessary permissions. They should be added as Guest User in Azure Active Directory.

4. Check if external sharing is enabled in Admin Portal.

5. Try clearing your browser cache or using a different browser to see if the problem persists.

More information about using Microsoft Entra B2B to share content to external guest users can be found in this article:

Distribute content to external guest users with Microsoft Entra B2B - Power BI | Microsoft Learn

If you have any other questions please feel free to contact me.

Best Regards,
Yang
Community Support Team

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If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!