Cannot disable refresh for Real-Time Dashboard sourced from Eventhouse

[mbahonen]

Hello,

The Eventhouse object recently became available to us and i created a sample Eventhouse from the RTISample datasource provided via Microsoft (I clicked a button to create a sample and it created multiple objects). It seems the Eventhouse takes a lot of CU's (which as its a livestream makes sense). I wanted to disable the Eventhouse to reduce capacity load, and Deactivated all in the Eventhouse object, however, the Real-Time Dashboard (and I think the Eventstream though my question is about the RTD) still refresh every 10 seconds. I found the DDL to change that and disable it, and have clicked the "Disable auto refresh" option several times but it does nothing and continues to refresh on the 10s cycle. What am I doing wrong or missing or is this a bug?

[v-aatheeque]

Hi @mbahonen,

Thanks for reaching out to the Microsoft Fabric Community forum.
It sounds like you're experiencing an issue with the Real-Time Dashboard (RTD) in relation to the Eventhouse object. Here are a few steps you can take to troubleshoot the problem:

• Ensure that all instances of the Eventhouse are indeed deactivated. Sometimes, there may be multiple instances, and if one remains active, it could still be sending updates to the RTD.
• Double-check if the Eventhouse deactivation propagated correctly. Sometimes changes can take a few moments to apply or might require a manual refresh to reflect the updated state.
• If the dashboard is still refreshing, try clearing your browser cache or using a different browser to see if the issue persists. Sometimes, cached data can cause unexpected behaviour.
• Review the official documentation for the Eventhouse and RTD to ensure that you are following the correct procedures : https://learn.microsoft.com/en-us/fabric/real-time-intelligence/dashboard-real-time-create
  
  
  

If this post was helpful, please consider marking Accept as solution to assist other members in finding it more easily.

If you continue to face issues, feel free to reach out to us for further assistance!

[mbahonen]

I've tried all those things. I think i was finally able to shut off the refresh, but the Real Time Dashboard under Manage still shows this as the refresh rate even though I've set it repeatedly to disable:

[v-aatheeque]

Hi @mbahonen ,

Apologize for the issue you are facing. The best course of action is to open a support ticket.

Please reach out to our support team so they can do a more thorough investigation on why this it is happening: 

https://support.fabric.microsoft.com/support