Author: Roy Rubinstein, Principal Lead TPM
Starting May 2026, eligible Microsoft Fabric and Power BI users can access a new ticket creation experience within Fabric. The ticket creation flow lives inside the Help Pane, right where you go for help. By June 2026, Microsoft plans to transition Fabric and Power BI ticket creation to this experience. During this transition, users who previously created tickets through the Power Platform Admin Center may be redirected to Fabric.
Why this matters
When you create a ticket from the Help Pane, Fabric may collect limited session metadata, such as tenant location and artifact identifiers, to support case troubleshooting. Creating the ticket from the page where you encountered the issue helps us capture the most relevant context. That information is included with your case to provide additional context for support engineers during their initial
Previously, ticket creation happened outside of Fabric, which meant this product-specific context wasn't available. The new experience closes that gap. Over time, this metadata foundation is intended to support potential improvements such as enhanced routing, expanded diagnostic assistance, and refined escalation workflows. The native experience is a key step toward all of that.
What admins need to know
Fabric admins can configure whether users in their tenant see the Contact Support option or get directed to an internal help desk. This is governed by the Publish "Get Help" information tenant setting.
If eligible users in your organization are unable to create support tickets for Power BI or Fabric and are instead directed to an internal support page, the admin should verify that the Publish "Get Help" information tenant setting is configured correctly. Once updated, eligible users can create cases directly from the Help Pane.
How to create a ticket
- Select the question mark (?) icon in the top menu bar to open the Help Pane.
- Search for a solution — review the recommended solutions and articles.
- If the guidance doesn't resolve your issue, select Contact Support.
- Choose an applicable support plan (such as Fabric subscription, Unified, or Premier), based on your organization’s entitlements.
- Fill in the issue details and submit.
The form collects your issue description, severity, contact details, and consent for advanced telemetry access — key information to help support engineers begin their review with more contextual information.
Next steps
- Learn how to create a ticket step by step: Create a Fabric and Power BI support ticket.
- Configure help desk settings for your tenant: Publish "Get Help" information.
- Share your feedback on the new experience through the Help Pane feedback option in Fabric.
Microsoft Employee
