The requirement is for all users Team, Calls, with filters History for
Type of call = All, Missed, Incoming, Outgoing, Voicemail.
the caller name, number, date & time, call duration.
For Voicemail, donot need the actual voice message. again require the caller name, number, date & time, call duration.
data source to be loaded and available in powerbi report. data source to be greater than 30days.
For example Executives and Managers are requesting to see Teams Calls yearly data, and by month, by week
I have looked at the following and
The Microsoft Power Bi report template, Teams Auto Attendant & Call Queue Historical Reports V3.2.0
https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports
does not provide this data.
Microsoft Graph API - a function does not exist to obtain Call data and the required properties. Chats, or missed Chats are available, Calls not available.
The requirements are
in Teams, Calls all data displayed here and for all users in the tenant to be available for reporting. see screenshot
Data to be available and search by user. Ideally the Team/Department
Data to be available for reporting. Timelines year, month, week, day
Purpose
Teams Voice & AutoAttendant calls are setup.
Executives would like reports on the Call journey and impacts to Service Delivery
Executives would like to see:
calls answered and dealt by receptionists.
receptionists transfer calls to user/department.
calls transferred to the user (department) and the Type of call. eg Missed Call, Incoming, Outgoing, Voicemail.
If calls go to Voicemail, the date & time. For example, are people in meetings at this time.
If calls are transferred to user/department and call is then transferred again/ multiple times. The result is the client has to repeat/explain again their query. For example, is this a training issue for receptionists to correctly triage the call and call to be transferred to the right department the 1st time.
Call number & duration of call. The call journey from call start to call end
