Customer Support

[adamw1]

How can Power BI help me increase the efficiency of my customer support team?

[fbcideas_migusr]

I am currently using power query in excel to increase the efficiency of our call center. This has also been a great opportunity to show off how quickly I can add new data using power query. This lets our team digest thousands of records looking for the 30 to 40 calls that are needed to make an informed decision.

[jothikumar_rj]

Hi Adam, Greetings for the day!!! As I'm aware from the technical content, posts, discussions and blogs that; 1. Power BI could be connected to SAP BW only through VPN connectivity. 2. Power BI does not support connectivity through router string. 3. What's the possibility that Power BI could be connected to SAP BW without VPN? 4. I tried to install and connect Power BI to my SAP BW (running on Windows Server 2008 R2), but unable to succeed in establishing a connection. Any other way round to achieve this would be much appreciated. 5. Is data refresh from SAP BW (running on Windows 2003 Server) to Power BI (Trial version) possible? If so how to configure the same? Request you to address my above queries at the earliest so that we can suggest our client to go for the same Front end reporting tool. Thanks and Regards, Jothikumar Sr. Consultant.

[hegdechethan8]

Hi Team, I have one query. If we purchase power bi desktop can we get the multiple login option in single key. Can we create different accounts for different clients? Thanks in advance.

[MRoss1]

Good evening. I have PowerBI desktop on my computer and PowerBI Online dashboard which I log into through office 365. I have accidentally deleted the PowerBI .pbix data file. Is there any way I can retrieve this file some far away server somewhere? Recoverfiles Program?

[shumaila]

How can I change password for an admin who just left the company? She had her personal mobile number given for the account and now I have to change the password. I need help!

[medwards8071]

I need to connect to a REST API with Basic Authentication in Power BI Query. What is the best way to make that connection?

[priyankadawar16]

How to sync data imported from a source using Power BI desktop and Power BI web app under the same Microsoft account?

[priyankadawar16]

Hi! I am just able to import Salesforce reports and dashboards using Power BI web app. However I don't see any option for importing objects(not the custom objects) from Salesforce. How do I import standard objects from Salesforce in Power BI using web app?

[Adukit]

Can I share my dashboard on cloud or the receiver should have power bi installed?

[chidvilash]

Hi Team, Facing (500): Internal Server Error when i am trying to get the data form visual studio team server through desktop PowerBI. Actual my url is 'https://smsgaccessibilityreviews.visualstudio.com' when i am hit the data the powerbi add new token in above url like Details: "Web.Contents failed to get contents from 'https://smsgaccessibilityreviews.analytics.visualstudio.com/MSCOM/_odata/Projects' (500): Internal Server Error" please help me how to resolve this issue