Currently this is the way Power BI Pro customers are suppossed to get support: http://blogs.technet.com/b/powerbisupport/archive/2015/08/13/how-to-create-a-service-request-to-contact-power-bi-support.aspx But when I went to my O365 tenant there was no option to create a service request! So I checked with the ever helpful O365 tech support and we figured out the following by comparing the two types of tenants: 1. We have a Business Essential tenant not an Enterprise tenant. 2. The former is not set up to open service request, perhaps because before Power BI there were no service type products you could add to a Business Essential protal (Dynamic CRM apparently requires Enterprise). 3. The upshot is there is no way to open a service request for Power BI Pro on O365 unless you have an Enterprise tenancy!!!!! This is a huge and exceedingly annoying screw up on Microsoft's part because that means that the only way people in this situation have to contact Power BI Pro support is by phone, which is nearly impossible.
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