Using Bing Maps in Power BI - Unable to connect to the remote server

[junmin]

Hi, I have been using Bing Maps in Power BI dashboard for a few months now, and it has always been working fine, but lately, I am getting this error message multiple times a day whenever I refresh the dashboard. Could anyone please help me?

This is the error message:

An error occurred while processing the data in the dataset.

Refresh failed:

Dashboard has failed to refresh.

Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

{"error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","pbi.error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","parameters":{},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorCode","detail":{"type":1,"value":"-2147467259"}},{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"<ccon>Unable to connect to the remote server</ccon>"}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2147467259"}},{"code":"Microsoft.Data.Mashup.ValueError.Detail","detail":{"type":1,"value":"<ccon>http://dev.virtualearth.net/REST/v1/Locations?countryRegion=MY&maxResults=1&key=AvONOunpoBLwk6JagzSw...} Table: LatLongAPI 

does anyone know how to solve this?

[Anonymous · Accepted solution]

Hi  @junmin ,

According to the error message this could be an intermittent issue, you can refresh the dashboard to see if it shows up properly.

You can try checking the content:

Check if your network has any firewalls or proxy servers that might be blocking the connection to Bing Maps. Ensure that the Power BI gateway can access external websites like Bing Maps.

Is your power bi desktop up to date, if not, you can update it and republish it to Power BI Service at the following link.

Download Power BI Desktop from Official Microsoft Download Center

This is the related document, you can view this content:

Unable to connect to the remote server Bing Maps - Microsoft Q&A

Solved: The last refresh attempt failed because of an inte... - Microsoft Fabric Community

Solved: The last refresh attempt failed because of an inte... - Microsoft Fabric Community

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.