Safety Culture API doesn't support refresh if uploaded to PowerBI Service

[stephchnva]

Hi Everyone,

I connected my dashboard to the Safety Culture API in Power BI desktop, it seems to be working fine, the data refreshes.

However, if I publish it on Power BI Service (cloud), it makes an error like this

It also gives this detailed error when I try to Discover Data Sources.

Hope someone can I help. 

Thank you!

[Anonymous]

Hi @stephchnva,

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?
If my response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Regards,

Vinay Pabbu

[Anonymous]

Hi @stephchnva ,

May I ask if you have gotten this issue resolved?

If it is solved, please mark the helpful reply or share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.

Regards,

Vinay Pabbu

[Anonymous]

Hi @stephchnva,

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?
If my response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Regards,

Vinay Pabbu

[Anonymous]

Hi @stephchnva ,

May I ask if you have gotten this issue resolved?

If it is solved, please mark the helpful reply or share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.

Regards,

Vinay Pabbu

[Anonymous · Accepted solution]

Hi @stephchnva,

The error indicates that the gateway is not correctly configured to recognize or support the custom connector

you need to ensure the gateway has the required extension enabled for the custom connector.

Here is the reference documents to troubleshoot configuration errors

https://learn.microsoft.com/en-us/power-bi/connect-data/desktop-connector-extensibility

https://learn.microsoft.com/en-us/power-bi/connect-data/service-gateway-custom-connectors

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