Forum Discussion

mahekshah's avatar
mahekshah
New Member
10 months ago
Solved

Power BI Web Visuals Not Loading – Works in Desktop, Possible On-Premise Gateway Issue

I was informed by the team to work on the Power BI dashboard. I downloaded the dashboard from the workspace and made the required edits using Power BI Desktop. However, after uploading the updated fi...
Need Help
Tips and Tricks
  • Direct's avatar
    Direct
    10 months ago

    Hi mahekshah,

    This usually happens when the dataset isn’t properly mapped to the on-premises data gateway in the Power BI Service. Although the gateway shows “Online,” the connection isn’t configured to match the data source used in your report.

    Try these quick steps:

    • Go to Workspace → Dataset → Settings → Gateway and cloud connections.
    • Under Gateway connections, select your active gateway.
    • Click Map to data source and make sure the server and database names exactly match what’s in Power BI Desktop.
    • Re-enter the credentials if needed (use the same authentication method as in Desktop).

    Once the mapping is correct, the “Not configured correctly” message will disappear and your visuals should load normally.

    Happy to help!

    Disha Shree | LinkedIn
    If it worked for you, please mark it as Accepted and give it a Kudos 😊

Direct's avatar
Direct
Resolver I
10 months ago

Hi mahekshah,

This usually happens when the dataset isn’t properly mapped to the on-premises data gateway in the Power BI Service. Although the gateway shows “Online,” the connection isn’t configured to match the data source used in your report.

Try these quick steps:

  • Go to Workspace → Dataset → Settings → Gateway and cloud connections.
  • Under Gateway connections, select your active gateway.
  • Click Map to data source and make sure the server and database names exactly match what’s in Power BI Desktop.
  • Re-enter the credentials if needed (use the same authentication method as in Desktop).

Once the mapping is correct, the “Not configured correctly” message will disappear and your visuals should load normally.

Happy to help!

Disha Shree | LinkedIn
If it worked for you, please mark it as Accepted and give it a Kudos 😊