Organizational Power BI App not working

[Jennie_Tran]

Hi all,

I built an organizational PBI app which is a hub for 4 reports & 1 dashboard.

Then I built the personal app in developer microsoft teams, which content URL is the link from organizational PBI I created.

After that, I downloaded the package as zip file then ask the IT admin to publish the app in Teams for everyone.

It worked really well before, but then it suddenly has an error There was a problem reaching this app, since then we tried to clear the cache, reinstalled the app, I even tried with difference PBI Organizational apps from another workspaces, but still not working.

Please help to solve the issue

[Jennie_Tran]

Dear @Anonymous ,

I tried to do everything you mentioned but still not work. Could you please help to check my message? I sent you a direct message.

Thanks very much

[Anonymous]

Hi, @Jennie_Tran 
 

Thank you for your prompt response. As a member of the forum technical support team, real-time communication is beyond my scope of work. If you have any ongoing issues, I encourage you to contact me on the forum, and I will be happy to provide timely assistance. However, if you need a quick, real-time resolution, I suggest you create a free support ticket, and a dedicated Microsoft engineer will assist you.

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Fabric Community

It would be wonderful if you could share the root cause or solution to your issue on the forum afterwards, to help others facing similar problems.

Thank you for your understanding.

Best Regards,

Leroy Lu

[Anonymous]

Hi, @Jennie_Tran 
Thanks for reaching out to the Microsoft fabric community forum.

1.First, please ensure that the Lists app is enabled in the admin centre and that the application is added to a valid tab. Then, restart Teams. Below is a response to a similar issue:

Please refer to the link below for details:

There was a problem reaching this app - Lists - Microsoft Community

2.Secondly, you can try obtaining the app from the location shown in the image below:

Please refer to the link below for details:

Solved: There was a problem reaching this app - Microsoft Fabric Community

If the problem persists, we would appreciate it if you could share more detailed error messages with us.Of course, if you have any new discoveries or questions, please feel free to get in touch with us.
 

Best Regards,

Leroy Lu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.