Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

On-Prem Gateway Monitoring

Hello guys,

 

I would like to be able to monitor the gateway and have used this manual to do so. https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-performance 

Although I have changed everything in the config file, the log files are not created.

Any idea what this might be due to? Is additional info needed?

 

The gateway is installed on an AWS EC2. 

 

Please let me know.

 

Kind regards,

 

**bleep**

5 Replies

  • Greg_Deckler's avatar
    Greg_Deckler
    Community Champion
    6 years ago

    Anonymous - I am assuming that you have restarted/rebooted it after config changes?

     

    I think it bleeped your name!! LOL!!

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      hahaha true 😛 

      Always that nice name 

      But yes, I have restarted the gateway

      • Greg_Deckler's avatar
        Greg_Deckler
        Community Champion
        6 years ago

        Well, I would check the event log to see if you are getting any errors or warnings from the gateway service. I would make sure that the service account running the gateway has permissions to the report directory. Other than that, if you are following everything to the letter you will probably need to talk to support. You could check the Issues forum here:

        https://community.powerbi.com/t5/Issues/idb-p/Issues

        And if it is not there, then you could post it.

        If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".