Forum Discussion
How to Ensure Comprehensive Agent Data in Teams CQD Historical Reports?
Hi everyone, I’ve been working on analyzing data from Microsoft Teams CQD (Call Quality Dashboard) Historical Reports. I’m pulling dimensions and measures as outlined in the official documentatio...
Hello,
We are currently using the API to aggregate data beyond the 28-day limit. Our goal is to have visibility over a full year to improve our team’s performance and identify individuals who may need support.
Unfortunately, due to the historical data limitations in the CQD templates, this solution is not viable for us. As a result, we rely on our own aggregated database, hosted on Azure, for extended reporting.
How can we ensure that the SecondUPN field is populated on our side in this case to help ?
Thank you for your assistance!