Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
1 year ago

Embedded PowerBI unstable on iOS, iPadOS

We have been using Embedded PBI for several years. Recently, there have been some production incidents where our users cannot load PBI dashboards on their iPhones and iPads. We haven't received any reports from Android devices, but this could be due to our user base being skewed towards Apple devices.

We raised the issue with Azure support, and they informed us that Embedded PBI doesn't support zooming on Apple devices. However, we are now also seeing occasional instances where users can't even load the dashboards.

Could you please suggest ways to improve and debug this issue?

 

 

 

Need Help

7 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    I'm sorry to hear that. We haven't found any solutions so far and feel like we're at the mercy of Apple.

    • NurBaykal's avatar
      NurBaykal
      Regular Visitor
      1 year ago

      Thanks. Yeah, it's like if your apple device isn't a couple years old, you can't use Power BI in it. 

  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    Hi Anonymous ，

    Base on your description, it seems like you're experiencing with Embedded PowerBI on iOS and iPadOS devices. Could you please provide the following info for further troubleshooting?

    • Did you make any change on the dashboard or report?
    • Try Chrome or Firefox if available on their devices to view it
    • Please clear the cache and cookies of browser
    • Update the version of browser or system to latest one

    Best Regars

    • NurBaykal's avatar
      NurBaykal
      Regular Visitor
      1 year ago

      Hello, we are having the same issue. Our embeded power bi reports doesn't work on Apple devices below ios version 17. We tried also viewing the reports on Chrome, Firefox; cleared the cache and cookies but only solution was updating the ios version. But this is becoming a real issue because most of our users' ipads are old and we can't ask them to upgrade to version 17 because they can't.  Users just see a blank page like below. 

       

  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    Thank you for your prompt reply. In this specific incident, the user was running iOS 16.1.1, and we have asked the user to upgrade to supported versions from Apple, such as 17 or 18.

     

    Meanwhile, we are using powerbi-client-angular 3.0.5 and powerbi-client 2.22.3. We are wondering if there are any technical methods to collect user statistics, such as success or failure rates in loading the dashboard, so that we can analyze the patterns and minimize issues.