Custom Visual - Export to PDF not working in PBI Desktop

[Alex_Koch]

Hi,

some of my custom visuals appear empty in PDF exports from Power BI Desktop (release Sept 2025). Used to work before, e.g. April 2025 release. Exports from Service still look good.

Does anyone have an idea what has changed in the way exports are being handled now and what needs to be done to make it work again?

Copilot gave me some hints but I'm afraid it is just halluzinating: Asynchronous functions should not be used. There is a new viewMode "Export" (7) which can be used to determine if the visual is being exported?
It still doesn't work. Any ideas?
Kind regards,
Alex

[Peterfish]

Thanks for the update, @Alex_Koch. I'm also facing this problem. Good to know a fix is in progress.

[Alex_Koch]

Hi @dm-p ,

Thanks for your message. Support confirmed that it's a known issue on their side and they are working on it.

Regards,

Alex

[v-hjannapu]

Hi @Alex_Koch,
Thanks for the update,  Good to know the team is already working on this issue. Please share any updates here so that other community members can also find it easily if they face the same issue.

Regards,
Community Support Team.

[v-hjannapu]

Hi @Alex_Koch,
If you get any update Please share here so that other community members can also find it easily if they face the same issue.

Regards,
Community Support Team.

[Alex_Koch · Accepted solution]

I have tested and can confirm that the issue has been fixed.

[v-hjannapu]

Hi @Alex_Koch,
 Thank you for the update , Please continue using Fabric Forum Community for your further Issues.

Regards,
Community Support Team.

[dm-p]

I can confirm that users of my visuals are reporting that this is resolved with a restart to Desktop (if currently open). It has resolved for me as well.

[dm-p]

Hi @Alex_Koch,

It's not happening for me, and I can still export as normal, but I'm having some users report this. I've contacted the support team, but I'd recommend you report this as well - pbicvsupport@microsoft.com.

Regards,

Daniel