Adobe Analytics to Power BI connection with error message

[Mark-JZ-Yeap]

I have this error message when connecting Power BI to Adobe Analytics.

{"error":{"code":"DMTS_OAuthTokenRefreshFailedError","pbi.error":

{"code":"DMTS_OAuthTokenRefreshFailedError","details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"The given credential couldn't be refreshed."}}],"exceptionCulprit":1}}}

How to solve this issue?

[v-yiruan-msft · Accepted solution]

Hi @Mark-JZ-Yeap ,

It seems like you encountered an OAuth token refresh error when try to connect Power BI to Adobe Analytics. Could you please try the following methods?

1. Update the version of your Power BI Desktop to the latest one:Get Power BI Desktop - Power BI

2. Ensure that you have the account with the sufficient permission to Adobe Analytics

3. Update the credentials of Adobe Analytics to re-authenticate and check if it can work

Solved: Powerbi refresh issue with DMTS_OAuthTokenRefreshF... - Microsoft Fabric Community

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Doublecheck that credentials for your data sources have not expired in the dataset's refresh settings.

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How to Change Data Source Credentials in Power BI - Zebra BI

Best Regards

[Mark-JZ-Yeap]

The error gets solved once I relogin, but on scheduled refresh , the refresh gets failed every 15 days due to token expiry, can I do something to automate the refresh token for adobe, or create a service account kind of thing?