Forum Discussion
Helper IIIunable to install PowerBI data gateway ?
I am trying to configure schedule refresh but for that I need to install PowerBI data gateway. I want to install it on my system(local).
I am clicking on install now and I am getting this:
but then Opened this link : https://powerbi.microsoft.com/en-us/gateway/
and clicked on download gateway and installed on my system. Installation was succesful but It's giving me this error:
Your data gateway (Power BI – personal) is offline or couldn't be reached.
Please try again later or contact support. If you contact support, please provide these details.
Thanks.
Hi AnandRanga. Have you configured "Manage gateway" and added all appropriate Data sources, with correct credentials?
Mostly "the screen" (your picture n.2) is because of the fact, that you didnť add all the datasources and their credentials.
Regards.
Pavel
7 Replies
- ankitpatira
Community Champion
AnandRanga After installing gateway did you signed in ? If not you need to open up gateway app on the machine it is installed and sign it. After that you should be able to see it online via power bi service.
AnandRanga- ankitpatira
AnandRanga From the screenshot, you've installed on-premise gateway but error you've posted in original post is about personal gateway. On-premise gateway and personal gateway are two different options and so you should be looking for on-premise gateway in power bi service.
PavelRSolution Specialist
Hi AnandRanga, have you searched there? https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/
Regards.
Pavel
