"Enter email address" pop-up

[Tomasz2023]

Hi everyone!

Login window keeps appearing in Power BI Desktop and interrupting my work. How can I disable it? I'm using Firefox.

@FBergamaschi 

Thank you in advance for your help.

[Neide_Silva]

Hey, Tomas. I'm having the same problem as you, and I have already done all the steps mentioned (about uninstalling and reinstalling to make sure it was updated to the latest version) but this pop-up still keeps appearing. Here it says that your problem was solved, yet all the messages indicate otherwise. Could you please tell me how you managed to solve this problem? (if it really was solved as the site indicates, of course, otherwise, sorry for the inconvenience)

[Tomasz2023]

Hi.

The problem has not been solved and this pop-up still appears (I don't know who provided the information that it is solved). I'm surprised that Microsoft didn't fix the problem as part of the PBI update for all users.

[v-hashadapu]

Hi @Tomasz2023 , We are very sorry to hear that, seeing as none of the troubleshooting steps helped you with the issue, I suggest you to raise a Microsoft Support ticket, and share all the relevant details. They will check the issue and sort it out.

Below is the link to help create Microsoft Support ticket:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Thank you.

[v-hashadapu]

Hi @Neide_Silva , Thank you for reaching out to the Microsoft Community Forum.

If you have tried all the troubleshooting steps and the issue still persists, I suggest you to raise a Microsoft Support ticket, as this would need to be resolved on their end.

Below is the link to help create Microsoft Support ticket:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

[AhmadBakr]

Oh! This is strange. When i use a private log in this does not appear. My problem only shows with my corp account.

May be u can try sending an issue to MS. You can use the links provided by @v-hashadapu 

[v-hashadapu]

Hi @Tomasz2023 , Hope you're doing okay! May we know if it worked for you, or are you still experiencing difficulties? Let us know — your feedback can really help others in the same situation.

[Tomasz2023]

Hi. I reinstalled Power BI but it didn't fix the problem - the window keeps popping up.

[AhmadBakr]

Hey @Tomasz2023 

I suffered from same problem when I open PBID outside my company domain using a VPN.

I enabled my proxy, although normally when I login to my comnpany via VPN (out of domain) I have to switch proxy off.

By switching on the proxy, when I got the login pop up, I clicked ok to sign in, the next sign in window appeared and the sign in process continued and the problem disappeared.

Seems I had to have the proxy on!

See if this works with you.

Good luck.

[Tomasz2023]

Hi,

I work on a private computer at home and I don't connect to the company. I'm annoyed that Microsoft hasn't solved the pop-up problem yet.

[v-hashadapu]

Hi @Tomasz2023 , Thank you for reaching out to the Microsoft Fabric Community Forum.

I think the best course of action is to raise a Microsoft Support ticket, as this would need to be resolved on their end.

Below is the link to help create Microsoft Support ticket:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

[v-hashadapu]

Hi @Tomasz2023 , Hope you're doing fine. Can you confirm if the problem is solved or still persists? Sharing your details will help others in the community.

[v-hashadapu]

Hi @Tomasz2023 ,

hope you are doing great. May we know if your issue is solved or if you are still experiencing difficulties. Please share the details as it will help the community, especially others with similar issues.

[Tomasz2023]

Hello @v-hashadapu ,

I haven't written anything here yet because I haven't tested my Power BI Desktop yet (I've had other things to do). So far, I've reinstalled Power BI Desktop (without uninstalling the previous PBID). If the pop-up problem persists, I plan to uninstall PBID and then reinstall it. I'll definitely let you know if the pop-up problem disappears (I'll try to do it by the end of the week).

[v-hashadapu]

Hi @Tomasz2023 , thanks for the update. Please do share the results.

[v-hashadapu]

Hi @Tomasz2023 , Thank you for reaching out to the Microsoft Community Forum.

There is no known documented way to disable this prompt permanently. Disabling cloud save (OneDrive/SharePoint) no longer suppresses it. Firefox may interfere with login persistence due to token caching issues, so using Edge and signing in once is the only stable workaround for end users.

[Tomasz2023]

I logged into Edge:

but unfortunately the window still pops up:

[v-hashadapu · Accepted solution]

Hi @Tomasz2023 , Please try re - installing the Power BI desktop and make sure it is the latest version. Also, I suggest clearing the browser cache.

Thank you.

[Tomasz2023]

Hi. I reinstalled Power BI but it didn't fix the problem - the window keeps popping up.

[danextian]

I've read that this seems to be an issue if Save to OneDrive or SharePoint is enabled so you might want to disable that. 

[Tomasz2023]

This saving to OneDrive and SharePoint is disabled at all times.