Forum Discussion
on-premises data gateway install problem
I was able to resolve the issue. There was a premission issue when the install was trying to copy the \users\default user account. Somehow when the system was created another user information was copied into the \users\default user account. I deleted that user account from the default account and the install was then successful. The install log was not helpful. The Windows event log gave me enough information to resolve the problem.
Hi hsnjjb
You may have a look at below articles to check and reinstall it. If it is not your case, you may submit a support ticket here.
https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot#firewall-or-proxy
https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot
https://community.powerbi.com/t5/Service/Unable-to-install-On-premises-data-gateway/td-p/106766
Regards,
Cherie
I was able to resolve the issue. There was a premission issue when the install was trying to copy the \users\default user account. Somehow when the system was created another user information was copied into the \users\default user account. I deleted that user account from the default account and the install was then successful. The install log was not helpful. The Windows event log gave me enough information to resolve the problem.
Hi hsnjjb
Glad to hear you've solved it, please accept your answer as solution, that way, other community members will easily find the solution when they get same issue.
Regards,
Cherie