Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

error message: UNABLE TO CONNECT

I keep getting the following error message when trying to connect to ANY data source - even sources that I had already successfully connected to in the past:

 

 

Any idea how to fix this?

Thanks!

  • Anonymous's avatar
    Anonymous
    8 years ago

    I completely uninstalled and reinstalled the program, and that finally did the trick.  Thank you.

5 Replies

  • v-huizhn-msft's avatar
    v-huizhn-msft
    Microsoft Employee
    8 years ago

    Hi Anonymous,

    Please click options->Options and Settings->Options, clear cache as follows.



    For another, please clear all data source permissions, please see the screenshot below.



    Then try to connect data source to check if there is any issue.

    Best Regards,
    Angelia

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Thank you for the response.  I tried that, but it did not work.  I'm going to uninstall and reinstall to see if that helps.

      • v-huizhn-msft's avatar
        v-huizhn-msft
        Microsoft Employee
        8 years ago

        Hi Anonymous,

        Have you resolved your issue? If you have, welcome to share your solution or mark the right reply as answer. More people will benefit from here.

        Best Regards,
        Angelia