Forum Discussion

PrudenceTlou's avatar
PrudenceTlou
New Member
6 months ago
Solved

desktop login

Good Evening I have been trying to login to my power BI desktop for 2 weeks now and I haven't been able to, everytime I try, I get a new error. Today the error was that my email address doesn't exis...
Need Help
  • rajendraongole1's avatar
    rajendraongole1
    6 months ago

    Hi PrudenceTlou  - sometimes, clearing the local cache resolved the problem for me. you can also check the below steps:

     

    1.Close Power BI Desktop completely.

    2. Open Windows Explorer and navigate to:
    C:\Users\<your username>\AppData\Local\Microsoft\Power BI Desktop\ or Use command prompt ctrl +R  Paste the %LOCALAPPDATA%\Microsoft\Power BI Desktop\

    3. Delete the following folders/files:

    AnalysisServicesWorkspaces

    CEF

    User.zip

    4. Restart Power BI Desktop and try signing in again.

    These folders store cached authentication and session data , you can delete it and restart the application again.

     

    FYI : Power BI Desktop does not work with personal Microsoft accounts, i hope it is not the case for your desktop.

     

    Hope this helps.

v-sshirivolu's avatar
v-sshirivolu
Community Support
6 months ago

HI PrudenceTlou , 
I would take a moment to thank RicardoTraNa and rajendraongole1 ,for actively participating in the community forum and for the solutions you’ve been sharing in the community forum. Your contributions make a real difference.
 

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions

 

  • v-sshirivolu's avatar
    v-sshirivolu
    Community Support
    5 months ago

    Hi PrudenceTlou ,

    I hope the above details help you fix the issue. If you still have any questions or need more help, feel free to reach out. We’re always here to support you