Forum Discussion

PrudenceTlou's avatar
PrudenceTlou
New Member
6 months ago
Solved

desktop login

Good Evening I have been trying to login to my power BI desktop for 2 weeks now and I haven't been able to, everytime I try, I get a new error. Today the error was that my email address doesn't exis...
Need Help
  • rajendraongole1's avatar
    rajendraongole1
    6 months ago

    Hi PrudenceTlou  - sometimes, clearing the local cache resolved the problem for me. you can also check the below steps:

     

    1.Close Power BI Desktop completely.

    2. Open Windows Explorer and navigate to:
    C:\Users\<your username>\AppData\Local\Microsoft\Power BI Desktop\ or Use command prompt ctrl +R  Paste the %LOCALAPPDATA%\Microsoft\Power BI Desktop\

    3. Delete the following folders/files:

    AnalysisServicesWorkspaces

    CEF

    User.zip

    4. Restart Power BI Desktop and try signing in again.

    These folders store cached authentication and session data , you can delete it and restart the application again.

     

    FYI : Power BI Desktop does not work with personal Microsoft accounts, i hope it is not the case for your desktop.

     

    Hope this helps.

rajendraongole1's avatar
rajendraongole1
Super User
6 months ago

Hi PrudenceTlou  - sometimes, clearing the local cache resolved the problem for me. you can also check the below steps:

 

1.Close Power BI Desktop completely.

2. Open Windows Explorer and navigate to:
C:\Users\<your username>\AppData\Local\Microsoft\Power BI Desktop\ or Use command prompt ctrl +R  Paste the %LOCALAPPDATA%\Microsoft\Power BI Desktop\

3. Delete the following folders/files:

AnalysisServicesWorkspaces

CEF

User.zip

4. Restart Power BI Desktop and try signing in again.

These folders store cached authentication and session data , you can delete it and restart the application again.

 

FYI : Power BI Desktop does not work with personal Microsoft accounts, i hope it is not the case for your desktop.

 

Hope this helps.