data source credentials

[Evelyn_EverittP]

hi there.

i have updated my data source credentials in the desktop however my automatic refreshes are failing and I dont know why.  when I look at the data source settings in the web version, the credentials settings is grayed out.  I have tried logging in and out to refresh but nothing is happening.  I have tried clearing the permissions and then editing and still does not update in web version.  please provide some guidance.  thanks.

[v-gizhi-msft]

Hi,

Please refer to this:

https://blog.crossjoin.co.uk/2018/12/10/credentials-data-privacy-settings-and-data-sources-in-power-... 

And i think it is related to gateway configuration on Power BI Service.

Please check it.

Best Regards,

Giotto Zhi

[amitchandak]

You have republished the content and then tried this ?

[Evelyn_EverittP]

yes i did try republising.