connecting from desktop to powerbi.com

[richanthony]

we have one person on out team who gets stuck here when trying to connect to a dataset in the service from desktop (enter password press connect and nothing happens):

Anyone else experienced a similar issue 

[richanthony · Accepted solution]

A new laptop resolved the problem

[amitchandak]

@richanthony , Try this setting and then try to sign in again

Go to File-> Options and settings -> Options -> Security Option -> and check : Use My Default browser( Visible after scroll)

if needed, clear the cache of the default browser

[richanthony]

Thanks for getting back unfortunatly this did not resolve the issue.

[v-yueyunzh-msft]

Hi,  @richanthony 

According to your descripition, you encounter the " trying to connect to a dataset in the service from desktop (enter password press connect and nothing happens)" in Power Bi Desktop.

I'm having the same issue, it's a known issue with newer versions of Power BI, you can download the stable April or May Desktop release to try to alleviate the issue. Engineers are currently fixing the entire issue and hope to see it fixed in a newer version of Desktop.

For the old version for Power BI Desktop , you can download from this document:
Previous monthly updates to Power BI Desktop and the Power BI service - Power BI | Microsoft Learn

Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

[richanthony]

thanks for taking the time to reply the person got a new laptop from our IT department and this resolved the problem.