Forum Discussion
cannot connect to API LiveChat
hi
am trying to connect to the API of LiveChat and am using these steps:
- new sources> Other> Web
- url= https://api.livechatinc.com/v2/agents
- use basic option with my username and password (is in fact the API Key)
but i get the message couldn t authenticate with the credentials.
Contacted LiveChat to check whether there are issues with my credentials but if i logon to a website with the same credentials i can see data so for them there is no issue.
What needs to be done to connect to this API??
thanks
M
Hi Anonymous,
Please follow below steps to get data from agents in Power BI desktop:
1. Get Data > Web, type URL: https://api.livechatinc.com/v2/agents
2. Select Basic, type livechat username. Find API key in LiveChat profile and “My API key section”, copy and paste it in Password section.
For more details, please see: https://developers.livechatinc.com/blog/how-to-get-livechat-api-data-with-microsoft-excel-or-power-bi/
Best Regards,
Qiuyun YuHi Anonymous,
Glad to hear my solution works for you. :smileyhappy:
Would you please accept my solution as an answer?
Best Regards,
Qiuyun Yu
3 Replies
Hi Anonymous,
Please follow below steps to get data from agents in Power BI desktop:
1. Get Data > Web, type URL: https://api.livechatinc.com/v2/agents
2. Select Basic, type livechat username. Find API key in LiveChat profile and “My API key section”, copy and paste it in Password section.
For more details, please see: https://developers.livechatinc.com/blog/how-to-get-livechat-api-data-with-microsoft-excel-or-power-bi/
Best Regards,
Qiuyun YuHi Anonymous,
Glad to hear my solution works for you. :smileyhappy:
Would you please accept my solution as an answer?
Best Regards,
Qiuyun Yu