Forum Discussion

pjpreddy2's avatar
pjpreddy2
Frequent Visitor
8 years ago
Solved

bug in Power Bi using multiple screens

Hi,   I recently got moved my workspace and I have additional monitors.  So when I open Power Bi and move it from the laptop screen to the new monitor, I hover over the and it duplicates the work s...
Need Help
  • pjpreddy2's avatar
    pjpreddy2
    8 years ago

    Thanks to Toddlariviere for the solution, here's how it works...

     

    I found a solution for my End User

     

    We had to change scalling for the Application only (not for the monitors)

    On your desktop, right click the program you want to reduce scaling on and select 'Troubleshoot Compatibility'. This will open a troubleshooting window.

    Click 'Troubleshoot Program' and select 'The program opens but doesn't display correctly'.
    This will show the compatibility settings Windows has selected for the program. It should say 'Display settings: Scaling on high DPI'.

    Test the program. Just use the button in the troubleshooting window. If you like how it appears, click Next, then you're done!

pjpreddy2's avatar
pjpreddy2
Frequent Visitor
8 years ago

Yes, sort of.  Different monitors & docking station but same models.  The problem started after I uploaded the newest version.

v-yulgu-msft's avatar
v-yulgu-msft
Microsoft Employee
8 years ago

Hi pjpreddy2,

 

It looks like an issue. I would suggest you create a support ticket here for further analysis.

 

Regards,

Yuliana Gu

  • pjpreddy2's avatar
    pjpreddy2
    Frequent Visitor
    8 years ago

    Thanks to Toddlariviere for the solution, here's how it works...

     

    I found a solution for my End User

     

    We had to change scalling for the Application only (not for the monitors)

    On your desktop, right click the program you want to reduce scaling on and select 'Troubleshoot Compatibility'. This will open a troubleshooting window.

    Click 'Troubleshoot Program' and select 'The program opens but doesn't display correctly'.
    This will show the compatibility settings Windows has selected for the program. It should say 'Display settings: Scaling on high DPI'.

    Test the program. Just use the button in the troubleshooting window. If you like how it appears, click Next, then you're done!

    • jwgildea's avatar
      jwgildea
      Regular Visitor
      7 years ago

      I have been struggling with this for weeks.  Thank you!