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shyamily_123
Frequent Visitor

average of number of service desk ticket raised per user per day

Hi,

I have a requirement to calcultae the average service desk tickets raised per user per day.

column names are ticketname(wholenumber),userkey(int),ticket opened date.

1 ACCEPTED SOLUTION
v-yiruan-msft
Community Support
Community Support

Hi @shyamily_123 ,

You can create a measure as below to get it, please find the details in the attachment.

Average of number of service desk ticket = 
VAR _tab =
    SUMMARIZE (
        'Table',
        'Table'[userkey],
        'Table'[ticket opened date],
        "@count", COUNT ( 'Table'[ticketname] )
    )
RETURN
    AVERAGEX ( _tab, [@count] )

vyiruanmsft_0-1684723628503.png

In addition, you can refer the following links to get it.

AVERAGEX: Calculating Average Formula Per Day In Power BI (enterprisedna.co)

vyiruanmsft_1-1684723725366.png

powerbi - DAX: Average distinct values per day - Stack Overflow

dist:= 
AVERAGEX ( 
    SUMMARIZE ( 
        Table1, 
        Table1[Date],
        "Daily Average", DISTINCTCOUNT ( Table1[Category] )
    ),
    [Daily Average]
)

 

If the above one can't help you, could you please provide some raw data in your tables(exclude sensitive data) with Text format and your expected result with backend logic and special examples? It would be helpful to find out the solution. You can refer the following links to share the required info:

How to provide sample data in the Power BI Forum

 

And It is better if you can share a simplified pbix file. You can refer the following link to upload the file to the community. Thank you.

How to upload PBI in Community

Best Regards

Community Support Team _ Rena
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
v-yiruan-msft
Community Support
Community Support

Hi @shyamily_123 ,

You can create a measure as below to get it, please find the details in the attachment.

Average of number of service desk ticket = 
VAR _tab =
    SUMMARIZE (
        'Table',
        'Table'[userkey],
        'Table'[ticket opened date],
        "@count", COUNT ( 'Table'[ticketname] )
    )
RETURN
    AVERAGEX ( _tab, [@count] )

vyiruanmsft_0-1684723628503.png

In addition, you can refer the following links to get it.

AVERAGEX: Calculating Average Formula Per Day In Power BI (enterprisedna.co)

vyiruanmsft_1-1684723725366.png

powerbi - DAX: Average distinct values per day - Stack Overflow

dist:= 
AVERAGEX ( 
    SUMMARIZE ( 
        Table1, 
        Table1[Date],
        "Daily Average", DISTINCTCOUNT ( Table1[Category] )
    ),
    [Daily Average]
)

 

If the above one can't help you, could you please provide some raw data in your tables(exclude sensitive data) with Text format and your expected result with backend logic and special examples? It would be helpful to find out the solution. You can refer the following links to share the required info:

How to provide sample data in the Power BI Forum

 

And It is better if you can share a simplified pbix file. You can refer the following link to upload the file to the community. Thank you.

How to upload PBI in Community

Best Regards

Community Support Team _ Rena
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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