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AmazingMaurice's avatar
AmazingMaurice
Frequent Visitor
9 years ago
Solved

arcgis

Hi, I started using the ArcGIS (preview) visualizations about a week ago and everything was working great until today. Since today however I am getting an Unexpected Error everytime I open PowerBI (e...
  • v-ljerr-msft's avatar
    v-ljerr-msft
    9 years ago

    Hi All,

     

    A fix has been deployed to address this issue. Could you follow steps below from this thread to see if it works now?:smileyhappy:

     

    1) Close all instances of Power BI Desktop

    2) Open file explorer and navigate to the folder <system drive>:\Users\<user>\AppData\Local\Microsoft\Power BI Desktop\CEF\cache

    • replace <system drive> with your operating system hard disk partition
    • replace <user> with your user profile name, typically the alias you login to Windows with

    3) Delete all contents of this folder

    4) Restart Power BI Desktop

     

    Regards

JoeSQL's avatar
JoeSQL
Frequent Visitor
9 years ago

Yes, got the same issue after installing the Feb 2017 update. It seems to be working fine in the web service. I opened a ticket with MSFT. Glad I'm not the only one with this issue!

  • AmazingMaurice's avatar
    AmazingMaurice
    Frequent Visitor
    9 years ago

    Cool, is there any way you could update me when you get an update from MSFT please? I've been tring to log a ticket but the form keeps telling me "Error submitting request". This is really frustrating. How do you log a ticket about the support form not working?

    • JoeSQL's avatar
      JoeSQL
      Frequent Visitor
      9 years ago

      They said it was a known issue, I reinstalled this morning and it's fixed!

      • AmazingMaurice's avatar
        AmazingMaurice
        Frequent Visitor
        9 years ago

        What steps did you follow to fix the issue? I tried re-installing but I'm still having the same problem.