Forum Discussion

AmazingMaurice's avatar
AmazingMaurice
Frequent Visitor
9 years ago
Solved

arcgis

Hi, I started using the ArcGIS (preview) visualizations about a week ago and everything was working great until today. Since today however I am getting an Unexpected Error everytime I open PowerBI (even when I just start the program without loading any existing dashboard). The error goes away only if I deactivate the ArcGIS functionality. 

I can't edit or even view the visualizations I did using ArcGIS, It doesn't appear as a graph type in the visualisations panel any more.

I already tried uninstalling and re-installing PowerBI desktop, it didn't solve anything.

Did anybody ever get the same issue?

 

Digging in the error log, here's what I think my be relevant to identify the issue:

 

JS Error Message:
Cannot read property 'iconBase64' of undefined

Error Message:
Une erreur s'est produite lors du rendu du rapport.

Stack Trace:
Microsoft.Mashup.Host.Document.JavaScriptException: Une erreur s'est produite lors du rendu du rapport.
TypeError: Cannot read property 'iconBase64' of undefined
at Object.createVisualPlugin (ms-pbi://pbi.microsoft.com/minerva/scripts/VisualHostCore.js:1425:58)
at Object.<anonymous> (ms-pbi://pbi.microsoft.com/minerva/scripts/VisualHostCore.js:332:65)
at j (ms-pbi://pbi.microsoft.com/opensource/jquery/jquery-2.1.1.js:2:26860)
at Object.k.fireWith [as resolveWith] (ms-pbi://pbi.microsoft.com/opensource/jquery/jquery-2.1.1.js:2:27673)
at x (ms-pbi://pbi.microsoft.com/opensource/jquery/jquery-2.1.1.js:4:11120)
at XMLHttpRequest.<anonymous> (ms-pbi://pbi.microsoft.com/opensource/jquery/jquery-2.1.1.js:4:14767)

 

did anybody else here ever get this issue? Any idea where it might be coming from?

thank you

  • v-ljerr-msft's avatar
    v-ljerr-msft
    9 years ago

    Hi All,

     

    A fix has been deployed to address this issue. Could you follow steps below from this thread to see if it works now?:smileyhappy:

     

    1) Close all instances of Power BI Desktop

    2) Open file explorer and navigate to the folder <system drive>:\Users\<user>\AppData\Local\Microsoft\Power BI Desktop\CEF\cache

    • replace <system drive> with your operating system hard disk partition
    • replace <user> with your user profile name, typically the alias you login to Windows with

    3) Delete all contents of this folder

    4) Restart Power BI Desktop

     

    Regards

14 Replies

  • JoeSQL's avatar
    JoeSQL
    Frequent Visitor
    9 years ago

    Yes, got the same issue after installing the Feb 2017 update. It seems to be working fine in the web service. I opened a ticket with MSFT. Glad I'm not the only one with this issue!

    • AmazingMaurice's avatar
      AmazingMaurice
      Frequent Visitor
      9 years ago

      Cool, is there any way you could update me when you get an update from MSFT please? I've been tring to log a ticket but the form keeps telling me "Error submitting request". This is really frustrating. How do you log a ticket about the support form not working?

      • JoeSQL's avatar
        JoeSQL
        Frequent Visitor
        9 years ago

        They said it was a known issue, I reinstalled this morning and it's fixed!

  • DuncanP's avatar
    DuncanP
    Advocate II
    9 years ago

    Hi

     

    I've got the same error, however it doesn't seem to have anything to do with actually installing the February update as it occurs on a machine I have running the January update (which worked fine previously).

     

    I've sent a frown so hopefully one of us will hear something back soon.

     

    Duncan

  • visionthing's avatar
    visionthing
    Regular Visitor
    9 years ago

    I had exactly the same issue and I did clean the appdata to fix it

    1. Uninstalll Powerbi
    2. goto ../users/<user>/AppData/Local/Microsoft/Power Bi Desktop
    3. backup structure underneath

    3. Delete all files 

    4. Reinstall Power Bi Desktop