account locked

[mahe72]

Hi there,

After a while I have a problem to "sign in" in Power BI desktop , probably to many attempts and my account is locked and I can't do anything....

If anyone can advise me?  how to unlock my account?  I already contact Microsoft but nothing back , yet.

Thanks in advance.

[v-juanli-msft]

Hi @mahe72

Please check the following:

1.which version do you use? is your account free or pro?

If your are a pro user, please ask the adminstrater to check if your account is limited.

https://docs.microsoft.com/en-us/power-bi/service-admin-portal

https://docs.microsoft.com/en-us/power-bi/service-admin-licensing-organization

2. is your error message like this:

"e - mail address or password is not recognized"

If not, could you share me a screenshot of your error?

3.are you still able to log in to Power BI Service?

4.open power bi desktop, don't sign in, then go to "optiona and settings"->"options"->"data load", select "clear cache".

5. check firewall and proxy if firewall, proxy or internet prevent access to the PBI Desktop Application. 

Best Regards

Maggie

[mahe72]

more certainly it is a matter of IT policy !!!

thanks 

[v-juanli-msft]

Hi @mahe72

It seems IT policy causes this problem and now it is been solved, right?

Best Regards

Maggie

[mahe72 · Accepted solution]

Hi V-Juanli-Msft,

Yes, it is correct.

Thanks again for your feedback,

Marius

[mahe72]

Hi Maggie,

First, thank you for reply.

1.  Version: 2.62.5222.761 64-bit (September 2018)

2. I'm still free Pro user ( 50 days left)

3. Desktop Error

4. No , the same msg in BI service and Azure ( On Premises gateway) also.

5. Firewall is on.

I'm looking forward for your advice.

Thanks again,

Marius