account locked

Hi mahe72

Please check the following:

1.which version do you use? is your account free or pro?

If your are a pro user, please ask the adminstrater to check if your account is limited.

https://docs.microsoft.com/en-us/power-bi/service-admin-portal

https://docs.microsoft.com/en-us/power-bi/service-admin-licensing-organization

2. is your error message like this:

"e - mail address or password is not recognized"

If not, could you share me a screenshot of your error?

3.are you still able to log in to Power BI Service?

4.open power bi desktop, don't sign in, then go to "optiona and settings"->"options"->"data load", select "clear cache".

5. check firewall and proxy if firewall, proxy or internet prevent access to the PBI Desktop Application. 

Best Regards

Maggie