Forum Discussion
Zendesk Connector
Hi mhohler
In Power BI, the connector itself is only a passive gateway. It exposes the data, but the actual limitations come from the source system you are connecting to—in this case, Zendesk.
You can certainly open a ticket with Microsoft Support outside of the forum, but realistically the limitation is on the Zendesk side. That’s why I would also recommend engaging directly with someone technical from Zendesk to confirm what options are available.
Link for openig a support ticket:
https://support.fabric.microsoft.com/support/
If this post helps, then please consider Accepting it as the solution to help the other members find it more quickly
Hello Rita,
Sorry for the late reply.
I don't think I'm able to submit a support ticket since I don't have a premium membership it seems.
The Zendesk support answered me the following :
Normally, you should be able to bring all the tickets, but the API call must apply filters. You might need to reach out to the PowerBI support to know if their integration comes with filters.
As per our documentation: You can define filters to narrow your search results according to resource type, dates, and object properties, such as ticket requester or tag.
For example, you can bring tickets for 3 months and other 3 months and so on. More info: https://developer.zendesk.com/documentation/api-basics/working-with-data/searching-with-the-zendesk-api/
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Currently I'm only getting big tables for tickets only limited to those 1000 lines. How could filters impact this ?
Thank you in advance,
Martin HOHLER
Hi mhohler,
Please contact your admin and ask them to submit a support ticket on your behalf. This will help resolve the issue.
Thank you.
