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mhohler's avatar
mhohler
New Member
11 months ago

Zendesk Connector

Hi, Recently we have been trying to use the Zendesk connector, which works in some cappacity, but is limited to the classic 1000 lines of data. After exchanging with the Zendesk Support, they r...
Need Help
Ritaf1983's avatar
Ritaf1983
Icon for Super User rankSuper User
11 months ago

Hi mhohler 

The Zendesk connector in Power BI is limited to 1,000 records because of Zendesk’s API restrictions. This isn’t a Power BI bug but a limitation enforced by Zendesk’s Search API.

If you need to work with larger datasets, the documented alternatives are:

Split queries into smaller ranges (e.g. by date or ticket status) and combine them.

Load Zendesk data into a data warehouse like SQL, then connect Power BI to that.

Use third-party connectors such as CData that may provide more flexibility.

For more details, see Microsoft’s official documentation:

https://learn.microsoft.com/en-us/power-bi/connect-data/service-connect-to-zendesk

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