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Anonymous
Not applicable

Wrong data displaying in a Matrix

I have what i hope is a basic question on SLA reporting with the Matrix visual and any advice/help would be appreciated 

 

My Incidents have many stages i.e.

Create Date

Respond Date

Restore Date

Closed date

 

I need to display the total number of Incident tickets in a stage at the Incident Close Date, which is when the contracted SLA kicks in. i.e. What SLA Metrics were met for Incidents Closed in September. (Respond and Restore)

 

Examples below, the Matrix shows the Respond Date (August) but i need it to show in the Closed Field (September), and another Respond Date (July) but i need it to show in the Closed Field (August)

 

 

Capture.JPG

1 ACCEPTED SOLUTION
v-jayw-msft
Community Support
Community Support

Hi @Anonymous ,

 

If you don't have calendar table, then use Closed date in matrix.

If you are using calendar date in matrix, you will need a relationship between calendar date and Closed date.

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

View solution in original post

2 REPLIES 2
v-jayw-msft
Community Support
Community Support

Hi @Anonymous ,

 

If you don't have calendar table, then use Closed date in matrix.

If you are using calendar date in matrix, you will need a relationship between calendar date and Closed date.

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.
Anonymous
Not applicable

Jay,

 

Thank you, I do have a Calender Table but had relationship set to Create Date

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