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ckarm's avatar
ckarm
Frequent Visitor
6 years ago

Windows 10 crashes with blue screen while using Power BI Desktop

Hi all,   Due to professional reasons, I have started using Power BI Desktop (latest 64-bit version) on Windows 10 x64 version 1909.  I have a lenovo laptop with 8 GB RAM and i7 processor. The appl...
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v-lid-msft's avatar
v-lid-msft
Icon for Community Support rankCommunity Support
6 years ago

Hi ckarm ,

 

First of all, We sincerely apologize for any inconvenience this issue have caused.Does this issue also happened in the previous version, such as February 2020 or January 2020? Does this error happened in Power Query Editor or Report Editor View? Are there any complex power query or measure applied? Have you tried re-install the Power BI Desktop or use the Microsoft Store Version?


Best regards,

 

 

  • ckarm's avatar
    ckarm
    Frequent Visitor
    6 years ago

    Dear v-lid-msft ,

     

    thank you for your email.

     

    I have indeed tried with previous versions, the Dec-19 for instance, and unfortunately the problem has also occurred.

     

    I cannot determine when the crash exactly happens, that is while working in the Power Query Editor or Report Editor View; it seems to be irrelevant in my case as it can happen anytime. 

     

    I am not using any complex queries and/or measures. I have just 4 tables with the biggest of them holding less than 1000 records and all the data is loaded from excel files.

     

    With another power bi file I am working on, which connects to an Access db and it has much more records and more complex measures, the problem of the crash also occurs; I cannot say I have observed a different behaviour due to the more complex nature of the model and the data.  

     

    The setup binary I have downloaded it from the power bi webpage, not from the Microsoft Store; I will try to check also with the latter just in case.

     

    Regards

     

    • v-lid-msft's avatar
      v-lid-msft
      Icon for Community Support rankCommunity Support
      6 years ago

      Hi ckarm ,

       

      Two days ago, there is a new version 2.79.5768.1082 of Power BI Desktop, but it does not mention what is fixed in the new version, could you please try to verify if this issue can reproduce in this new version?

       

      If this issue still be reproducible on your side, We suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/


      Best regards,

       

    • v-lid-msft's avatar
      v-lid-msft
      Icon for Community Support rankCommunity Support
      6 years ago

      Hi ckarm ,

       

      How about the result after you follow the suggestions mentioned in my original post? Could you please provide more details about it If it still not be resolved? Please don't contain any Confidential Information or Real data in your reply.

       


      Best regards,