Forum Discussion
Windows 10 crashes with blue screen while using Power BI Desktop
Dear v-lid-msft ,
thank you for your email.
I have indeed tried with previous versions, the Dec-19 for instance, and unfortunately the problem has also occurred.
I cannot determine when the crash exactly happens, that is while working in the Power Query Editor or Report Editor View; it seems to be irrelevant in my case as it can happen anytime.
I am not using any complex queries and/or measures. I have just 4 tables with the biggest of them holding less than 1000 records and all the data is loaded from excel files.
With another power bi file I am working on, which connects to an Access db and it has much more records and more complex measures, the problem of the crash also occurs; I cannot say I have observed a different behaviour due to the more complex nature of the model and the data.
The setup binary I have downloaded it from the power bi webpage, not from the Microsoft Store; I will try to check also with the latter just in case.
Regards
Hi ckarm ,
Two days ago, there is a new version 2.79.5768.1082 of Power BI Desktop, but it does not mention what is fixed in the new version, could you please try to verify if this issue can reproduce in this new version?
If this issue still be reproducible on your side, We suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/
Best regards,