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PaulCo's avatar
PaulCo
Helper II
8 years ago
Solved

Weighted NPS Score

I am trying to create a measure that will calculate the weighted NPS score based on contract value (ACV).   I have a list of customers with their survey scores, null survey scores means there has n...
Need Help
  • Ashish_Mathur's avatar
    Ashish_Mathur
    8 years ago

    Hi PaulCo,

     

    I believe the detractor average scroe should be 0-7 (not 0-6).  You may refer to my solution in this file.

     

    Hope this helps.

     

PaulCo's avatar
PaulCo
Helper II
8 years ago

Thanks, this got me there in the end.

 

Much appreciated.

Ashish_Mathur's avatar
Ashish_Mathur
Super User
8 years ago

You are welcome.