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PaulCo's avatar
PaulCo
Helper II
8 years ago
Solved

Weighted NPS Score

I am trying to create a measure that will calculate the weighted NPS score based on contract value (ACV).   I have a list of customers with their survey scores, null survey scores means there has n...
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  • Ashish_Mathur's avatar
    Ashish_Mathur
    8 years ago

    Hi PaulCo,

     

    I believe the detractor average scroe should be 0-7 (not 0-6).  You may refer to my solution in this file.

     

    Hope this helps.

     

Ashish_Mathur's avatar
Ashish_Mathur
Super User
8 years ago

Hi PaulCo,

 

I believe the detractor average scroe should be 0-7 (not 0-6).  You may refer to my solution in this file.

 

Hope this helps.

 

  • PaulCo's avatar
    PaulCo
    Helper II
    8 years ago

    Thanks Ashish but the link to your file seems to be broken. Are you able to repost?

  • PaulCo's avatar
    PaulCo
    Helper II
    8 years ago

    Thanks, this got me there in the end.

     

    Much appreciated.

    • Ashish_Mathur's avatar
      Ashish_Mathur
      Super User
      8 years ago

      You are welcome.