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Syndicate_Admin
Administrator
Administrator

WebView Error 2 and Blank Screen

Hello

For a couple of weeks now I have been encountering a very recurring error in all my Power BI files. Caundo try to save the files I notice the following error:

Temp0ral_0-1648714340399.png

Most of the time it appears when I save the file, but other times the Power BI stops directly and I get the error. The problem is that I lose all my work every time this happens.

I have tried to uncheck the option "Watering the infrastructure of PowerBI Deskop", the error does not appear as such, but the entire tab is blank and I lose my job again.

Temp0ral_1-1648714830429.png

The error started to appear when I downloaded the app from the Microsoft Store. In addition, I do not think it is a lack of computer memory because it also happens to me in pbix files that have a very small size.

Can you give me a solution?

Thanks a lot!!!

1 ACCEPTED SOLUTION
v-rongtiep-msft
Community Support
Community Support

Hi @Syndicate_Admin ,

In rare cases, Power BI Desktop might fail to start at all. Instead, it might show a gray window and/or an error message that mentions 'WebView2'.

The majority of the cases is caused by some program on your machine, mostly anti-virus software. To verify this is the case, please perform the following steps:

  1. Close Power BI Desktop.

  2. Open Windows Settings > About > Advanced System Settings and configure a new Environment Variable:

  3. Launch Power BI Desktop and verify it starts successfully this time.

  4. Delete the Environment Variable you have set above and disable any software that might be interfering or provide an exemption for the WebView2 process

More details: Resolve issues related to WebView2 

 

If I have misunderstood your meaning, please provide more details.

 

Best Regards

Community Support Team _ Polly

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-rongtiep-msft
Community Support
Community Support

Hi @Syndicate_Admin ,

In rare cases, Power BI Desktop might fail to start at all. Instead, it might show a gray window and/or an error message that mentions 'WebView2'.

The majority of the cases is caused by some program on your machine, mostly anti-virus software. To verify this is the case, please perform the following steps:

  1. Close Power BI Desktop.

  2. Open Windows Settings > About > Advanced System Settings and configure a new Environment Variable:

  3. Launch Power BI Desktop and verify it starts successfully this time.

  4. Delete the Environment Variable you have set above and disable any software that might be interfering or provide an exemption for the WebView2 process

More details: Resolve issues related to WebView2 

 

If I have misunderstood your meaning, please provide more details.

 

Best Regards

Community Support Team _ Polly

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

amitchandak
Super User
Super User

@Syndicate_Admin , Please check any issue reported. There are few users how has faced issues related to web view in the past

https://community.powerbi.com/t5/Issues/idb-p/Issues

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