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Pete_HSINFRA's avatar
Pete_HSINFRA
Frequent Visitor
5 years ago

We Couldn't authenticate with the credentials provided. Please try again

Hi,

 

I am the owner of a Power BI Dataset which has the following datasource credentials configured:

 

We are having problems with new Users being unable to authenticate their credentials when they install Power BI desktop and follow the "Get Data" process:

I'm not sure how to proceed with this. Any advice would be appreciated.

 

Thanks,

 

Pete

 

Need Help

5 Replies

  • v-henryk-mstf's avatar
    v-henryk-mstf
    Icon for Community Support rankCommunity Support
    5 years ago

    Hi Pete_HSINFRA ,

     

    You can advise your users to try the following steps:

    This maybe a permission/authentication error. When your user connect to his data source in an unauthorized account, the corresponding credential would be created. So he need to change credential,  go to “File –> Options and Settings –> Data Source Settings”, under “Global permissions”, choose to delete the old data source connections permission  and click on Edit permission in Power BI Desktop. Then try to connect to it again and check if it is successful.


    Let me know the result immediately, looking forward to your reply.

    Best Regards,
    Henry

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • Pete_HSINFRA's avatar
      Pete_HSINFRA
      Frequent Visitor
      5 years ago

      Hi Henry,

       

      Unfortunately this doesn't appear to work. I cleared out all the permissions and tried to get the OData Feed again, but the same error message appeared again.

       

      The OData Feed we are using is our Project Web App. I'm not sure if there is something I need to do to the permissions there? 

       

      The two Users we are trying to do this for, are able to see the Online Power BI with no problems at all. It's just seems when they download the PBIX file and open it in the newly installed Desktop Power BI, when we try to establish a connection to the feed, it comes up with the error I mentioned.

       

      Pete

      • Pete_HSINFRA's avatar
        Pete_HSINFRA
        Frequent Visitor
        5 years ago

        So I think I've gotten round one problem. As the OData Feed is coming from Project Web App, I hadn't granted the two Users "Portfolio Viewer" permissions and ticked "Access Project Server Reporting Service" under Global permissions.

        Need to now resolve this subsequent error message:

         

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