Forum Discussion

invtgillen's avatar
invtgillen
Frequent Visitor
9 years ago

Visuals in Power BI Desktop

After recently updating to the newest version of Power BI Desktop I cannot import visuals or I can and then they disappear sporadically and I cannot get them back even after uninstalling and reinstal...
invtgillen's avatar
invtgillen
Frequent Visitor
9 years ago

Anonymous It is only the custom visuals available at http://app.powerbi.com/visuals. I am trying to use the Gantt visual among others but when you go to import these on the desktop in this new version it does not import or on very rare occasions it does but usually if you close out of the app and reopen it then it's gone. If you try to add it again then it asks if you want to update the visual if you go ahead and click "ok" it does nothing.

 

Then if you go to the "delete visuals" it shows nothing in that view either it's completely blank. Given this version works for you, it must be related to an outside dependency but I'm just not sure what. Since this program uses javascript I made sure all of the computers java was updated.

 

I just find it weird all of the sudden this new version is where it is not functioning. Thankfully the web app does allow me to import and make the visuals I want; however, it is still frustrating.

OwenAuger's avatar
OwenAuger
Super User
9 years ago

invtgillen

I have had the same problem as you in Power BI versions 2.37 and 2.38 on my work computer (where there is a proxy server).

However, my home computer works fine with all Power BI versions.

 

At work, I found rolling back to 2.35 allowed me to import custom visuals with no problem (but of course introduced compatibility issues with recent pbix files).

 

I didn't have the 2.36 installer to test so not sure about that version.

 

I sent a frown and the response was:

"This is an issue we've seen several customers hit. We are working on fixing the issue and will be releasing regular updates, so please be on the lookout!"

  • invtgillen's avatar
    invtgillen
    Frequent Visitor
    9 years ago

    Thank you OwenAuger, it is greatly appreciated. I am glad I am not the only one experiencing these weird issues - I hope it is resolved soon!

    • AlexChen's avatar
      AlexChen
      Microsoft Employee
      9 years ago

      Hi,

       

      As this issue has been reported, I advise you send an email to its author to ask them when it can be fixed.

       

       

       

      Best Regards

      Alex

      • invtgillen's avatar
        invtgillen
        Frequent Visitor
        9 years ago

        Hi AlexChen -

         

        My experience is this issue is related to ALL custom visuals as I have the same experience with other visuals beyond just the Gantt visual.

         

        I believe this issue lies in the new version of Power BI itself.

         

        Thanks,

        Tyler